{"id":1228,"date":"2026-10-15T03:31:12","date_gmt":"2026-10-15T03:31:12","guid":{"rendered":"https:\/\/herohostelbilliards.com\/chinh-sach-thanh-toan\/"},"modified":"2026-10-15T03:41:03","modified_gmt":"2026-10-15T03:41:03","slug":"chinh-sach-thanh-toan","status":"publish","type":"page","link":"https:\/\/herohostelbilliards.com\/en\/chinh-sach-thanh-toan\/","title":{"rendered":"Ch\u00ednh s\u00e1ch thanh to\u00e1n \u2013 Kh\u00f4ng ho\u00e0n ti\u1ec1n"},"content":{"rendered":"\n<style>.hh-pol{--a:#c8922a;--ink:#1d1d1f;--mut:#6b6b70;--bd:#e7e2d8;--bg:#faf8f3;max-width:880px;margin:0 auto;padding:clamp(28px,6vw,64px) 20px 72px;color:var(--ink);font-size:16px;line-height:1.7}.hh-pol *{box-sizing:border-box}.hh-pol-eyebrow{letter-spacing:.18em;font-size:12px;font-weight:700;color:var(--a);text-transform:uppercase;margin:0 0 10px}.hh-pol h1{font-size:clamp(26px,4.4vw,40px);line-height:1.2;margin:0 0 6px;color:var(--ink)}.hh-pol-sub{color:var(--mut);margin:0 0 22px;font-size:15px}.hh-pol-badge{display:inline-block;background:#fff4e0;border:1px solid #f1d39b;color:#8a5a00;border-radius:999px;padding:6px 14px;font-size:13px;font-weight:600;margin-bottom:22px}.hh-pol-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:0 0 26px;padding:10px;border:1px solid var(--bd);border-radius:12px;background:var(--bg)}.hh-pol-bar span{font-size:13px;color:var(--mut);margin-right:4px}.hh-pol-bar button{border:1px solid var(--bd);background:#fff;color:var(--ink);border-radius:8px;padding:7px 14px;font-size:14px;cursor:pointer;font-weight:600}.hh-pol-bar button.on{background:var(--ink);color:#fff;border-color:var(--ink)}.hh-pol-bar .pr{margin-left:auto}.hh-pol-toc{border:1px solid var(--bd);border-radius:14px;padding:18px 20px;margin:0 0 34px;background:#fff}.hh-pol-toc ol{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,250px),1fr));gap:6px 18px}.hh-pol-toc a{color:var(--ink);text-decoration:none;font-size:14.5px;display:block;padding:4px 0}.hh-pol-toc a:hover{color:var(--a)}.hh-pol-toc b{color:var(--a);margin-right:6px}.hh-pol-sec{padding:26px 0;border-top:1px solid var(--bd);scroll-margin-top:110px}.hh-pol-sec h2{display:flex;gap:14px;align-items:flex-start;font-size:clamp(19px,2.6vw,23px);line-height:1.35;margin:0 0 14px}.hh-pol-sec h2 .en{display:block;font-size:.72em;color:var(--mut);font-weight:500;margin-top:2px}.hh-pol-n{flex:0 0 34px;height:34px;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font-size:15px}.hh-pol p{margin:0 0 12px}.hh-pol p.en{color:var(--mut);font-size:15px;border-left:2px solid var(--bd);padding-left:12px}.hh-pol p.hh-pol-strong{font-weight:600}.hh-pol a{color:#9a6a12}.hh-pol-end{margin-top:30px;padding:22px;border-radius:14px;background:var(--ink);color:#fff;text-align:center}.hh-pol-end strong{display:block;letter-spacing:.06em}.hh-pol-end em{display:block;opacity:.8;font-size:14px;margin-top:6px}.hh-pol-meta{margin-top:18px;font-size:13px;color:var(--mut);text-align:center}.hh-pol h1 .en,.hh-pol-sub .en,.hh-pol-toc .en{display:block}.hh-pol h1 .en{font-size:.55em;color:var(--mut);font-weight:600;margin-top:6px}.hh-pol-toc .en{font-size:13px;color:var(--mut)}.hh-pol.m-en h1 .en{font-size:1em;color:var(--ink)}.hh-pol.m-vi .en,.hh-pol.m-en .vi{display:none!important}.hh-pol.m-en p.en{color:var(--ink);font-size:16px;border:0;padding:0}@media print{.hh-pol-bar,.hh-pol-toc{display:none}.hh-pol-sec{break-inside:avoid-page}}<\/style>\n<div class=\"hh-pol m-both\" id=\"hh-pol\" data-no-translation>\n<p class=\"hh-pol-eyebrow\">HERO HOSTEL<\/p>\n<h1><span class=\"vi\">CH&#205;NH S&#193;CH THANH TO&#193;N &#8211; KH&#212;NG HO&#192;N TI&#7872;N<\/span><span class=\"en\">PAYMENT POLICY &#8211; NON-REFUNDABLE<\/span><\/h1>\n<p class=\"hh-pol-sub\"><span class=\"vi\">&#193;p d&#7909;ng cho m&#7885;i &#273;&#7863;t ph&#242;ng tr&#7921;c ti&#7871;p ho&#7863;c qua &#273;&#7889;i t&#225;c &#273;&#432;&#7907;c Hero Hostel ch&#7845;p thu&#7853;n.<\/span><span class=\"en\">Applies to all bookings made directly or via partners authorized by Hero Hostel.<\/span><\/p>\n<div class=\"hh-pol-badge\">NON-REFUNDABLE &#183; KH&#212;NG HO&#192;N TI&#7872;N<\/div>\n<div class=\"hh-pol-bar\"><span>Ng&#244;n ng&#7919; \/ Language:<\/span><button type=\"button\" data-m=\"both\" class=\"on\">VI + EN<\/button><button type=\"button\" data-m=\"vi\">Ti&#7871;ng Vi&#7879;t<\/button><button type=\"button\" data-m=\"en\">English<\/button><button type=\"button\" class=\"pr\" onclick=\"window.print()\">In \/ Print<\/button><\/div>\n<nav class=\"hh-pol-toc\"><ol><li><a href=\"#muc-1\"><b>1<\/b> <span class=\"vi\">Quy &#273;&#7883;nh thanh to&#225;n v&#224; x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng<\/span><span class=\"en\">Payment and Booking Confirmation<\/span><\/a><\/li><li><a href=\"#muc-2\"><b>2<\/b> <span class=\"vi\">Ch&#237;nh s&#225;ch kh&#244;ng ho&#224;n ti&#7873;n<\/span><span class=\"en\">Non-Refundable Policy<\/span><\/a><\/li><li><a href=\"#muc-3\"><b>3<\/b> <span class=\"vi\">Ch&#237;nh s&#225;ch thay &#273;&#7893;i ng&#224;y &#273;&#7863;t ph&#242;ng<\/span><span class=\"en\">Booking Date-Change Policy<\/span><\/a><\/li><li><a href=\"#muc-4\"><b>4<\/b> <span class=\"vi\">Tr&#432;&#7901;ng h&#7907;p y&#234;u c&#7847;u ho&#224;n ti&#7873;n ho&#7863;c khi&#7871;u n&#7841;i<\/span><span class=\"en\">Refund Requests or Complaints<\/span><\/a><\/li><li><a href=\"#muc-5\"><b>5<\/b> <span class=\"vi\">Tr&#432;&#7901;ng h&#7907;p kh&#225;ch kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng<\/span><span class=\"en\">No-Show<\/span><\/a><\/li><li><a href=\"#muc-6\"><b>6<\/b> <span class=\"vi\">Gi&#7899;i h&#7841;n tr&#225;ch nhi&#7879;m<\/span><span class=\"en\">Limitation of Liability<\/span><\/a><\/li><li><a href=\"#muc-7\"><b>7<\/b> <span class=\"vi\">Quy tr&#236;nh g&#7917;i y&#234;u c&#7847;u ho&#7863;c khi&#7871;u n&#7841;i<\/span><span class=\"en\">Procedure for Submitting Requests or Complaints<\/span><\/a><\/li><li><a href=\"#muc-8\"><b>8<\/b> <span class=\"vi\">Lu&#7853;t &#225;p d&#7909;ng v&#224; gi&#7843;i quy&#7871;t tranh ch&#7845;p<\/span><span class=\"en\">Governing Law and Dispute Resolution<\/span><\/a><\/li><li><a href=\"#muc-9\"><b>9<\/b> <span class=\"vi\">X&#225;c nh&#7853;n &#273;&#7891;ng &#253; c&#7911;a kh&#225;ch<\/span><span class=\"en\">Guest Acknowledgement and Agreement<\/span><\/a><\/li><\/ol><\/nav>\n<p class=\"vi\">Ch&#237;nh s&#225;ch n&#224;y &#225;p d&#7909;ng cho m&#7885;i &#273;&#7863;t ph&#242;ng &#273;&#432;&#7907;c th&#7921;c hi&#7879;n tr&#7921;c ti&#7871;p v&#7899;i Hero Hostel ho&#7863;c th&#244;ng qua ph&#432;&#417;ng th&#7913;c, n&#7873;n t&#7843;ng, &#273;&#7841;i l&#253; hay &#273;&#7889;i t&#225;c &#273;&#432;&#7907;c Hero Hostel ch&#7845;p thu&#7853;n, tr&#7915; khi x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng c&#243; quy &#273;&#7883;nh kh&#225;c. Tr&#432;&#7901;ng h&#7907;p c&#243; kh&#225;c bi&#7879;t gi&#7919;a ch&#237;nh s&#225;ch n&#224;y v&#224; &#273;i&#7873;u ki&#7879;n ri&#234;ng c&#7911;a m&#7897;t ch&#432;&#417;ng tr&#236;nh gi&#225;, n&#7873;n t&#7843;ng ho&#7863;c x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng, &#273;i&#7873;u ki&#7879;n c&#7909; th&#7875; &#273;&#432;&#7907;c th&#244;ng b&#225;o cho kh&#225;ch tr&#432;&#7899;c khi thanh to&#225;n s&#7869; &#273;&#432;&#7907;c &#432;u ti&#234;n &#225;p d&#7909;ng trong ph&#7841;m vi ph&#225;p lu&#7853;t cho ph&#233;p.<\/p><p class=\"en\">This policy applies to all bookings made directly with Hero Hostel or through any method, platform, agent, or partner authorized by Hero Hostel, unless otherwise stated in the booking confirmation. If there is any inconsistency between this policy and the specific terms of a rate plan, platform, or booking confirmation disclosed to the guest before payment, the specific terms shall prevail to the extent permitted by applicable law.<\/p><section class=\"hh-pol-sec\" id=\"muc-1\"><h2><span class=\"hh-pol-n\">1<\/span><span><span class=\"vi\">Quy &#273;&#7883;nh thanh to&#225;n v&#224; x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng<\/span><span class=\"en\">Payment and Booking Confirmation<\/span><\/span><\/h2><p class=\"vi\">&#272;&#7863;t ph&#242;ng ch&#7881; &#273;&#432;&#7907;c xem l&#224; x&#225;c nh&#7853;n sau khi Hero Hostel &#273;&#227; x&#225;c nh&#7853;n t&#236;nh tr&#7841;ng ph&#242;ng v&#224; nh&#7853;n &#273;&#7911; kho&#7843;n &#273;&#7863;t c&#7885;c ho&#7863;c kho&#7843;n thanh to&#225;n theo &#273;i&#7873;u ki&#7879;n &#273;&#7863;t ph&#242;ng &#225;p d&#7909;ng. Vi&#7879;c kh&#225;ch g&#7917;i y&#234;u c&#7847;u &#273;&#7863;t ph&#242;ng, nh&#7853;n b&#225;o gi&#225; ho&#7863;c nh&#7853;n th&#244;ng tin thanh to&#225;n kh&#244;ng t&#7921; &#273;&#7897;ng t&#7841;o th&#224;nh h&#7907;p &#273;&#7891;ng &#273;&#7863;t ph&#242;ng n&#7871;u Hero Hostel ch&#432;a x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng.<\/p><p class=\"en\">A booking shall be deemed confirmed only after Hero Hostel has confirmed room availability and received the required deposit or payment in accordance with the applicable booking terms. A booking request, quotation, or payment instruction does not automatically constitute a confirmed booking unless Hero Hostel has issued a booking confirmation.<\/p><p class=\"vi\">Kh&#225;ch c&#243; tr&#225;ch nhi&#7879;m ki&#7875;m tra v&#224; x&#225;c nh&#7853;n t&#237;nh ch&#237;nh x&#225;c c&#7911;a h&#7885; t&#234;n, th&#244;ng tin li&#234;n h&#7879;, ng&#224;y nh&#7853;n ph&#242;ng, ng&#224;y tr&#7843; ph&#242;ng, lo&#7841;i ph&#242;ng, s&#7889; l&#432;&#7907;ng kh&#225;ch, gi&#225; ph&#242;ng, c&#225;c kho&#7843;n ph&#237; v&#224; t&#7893;ng s&#7889; ti&#7873;n tr&#432;&#7899;c khi &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n.<\/p><p class=\"en\">Guests are responsible for checking and confirming the accuracy of their full name, contact details, check-in date, check-out date, room category, number of guests, room rate, applicable charges, and total amount before making a deposit or payment.<\/p><p class=\"vi\">Kh&#225;ch ph&#7843;i cung c&#7845;p th&#244;ng tin trung th&#7921;c, &#273;&#7847;y &#273;&#7911; v&#224; ch&#237;nh x&#225;c. Hero Hostel kh&#244;ng ch&#7883;u tr&#225;ch nhi&#7879;m &#273;&#7889;i v&#7899;i h&#7853;u qu&#7843; ph&#225;t sinh t&#7915; th&#244;ng tin sai, thi&#7871;u ho&#7863;c kh&#244;ng &#273;&#432;&#7907;c c&#7853;p nh&#7853;t do kh&#225;ch cung c&#7845;p.<\/p><p class=\"en\">Guests must provide truthful, complete, and accurate information. Hero Hostel shall not be responsible for consequences arising from inaccurate, incomplete, or outdated information provided by the guest.<\/p><p class=\"vi hh-pol-strong\">Tr&#7915; tr&#432;&#7901;ng h&#7907;p ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c kh&#225;c ho&#7863;c Hero Hostel c&#243; th&#7887;a thu&#7853;n b&#7857;ng v&#259;n b&#7843;n, m&#7885;i kho&#7843;n &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n cho &#273;&#7863;t ph&#242;ng &#273;&#432;&#7907;c x&#225;c &#273;&#7883;nh l&#224; KH&#212;NG HO&#192;N TI&#7872;N (NON-REFUNDABLE) s&#7869; kh&#244;ng &#273;&#432;&#7907;c ho&#224;n l&#7841;i sau khi giao d&#7883;ch &#273;&#432;&#7907;c th&#7921;c hi&#7879;n th&#224;nh c&#244;ng.<\/p><p class=\"en hh-pol-strong\">Unless otherwise required by law or agreed in writing by Hero Hostel, all deposits or payments for bookings designated as NON-REFUNDABLE shall be non-refundable once the transaction has been successfully completed.<\/p><p class=\"vi\">Vi&#7879;c kh&#225;ch ho&#224;n t&#7845;t &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n v&#224; nh&#7853;n x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng &#273;&#432;&#7907;c xem l&#224; b&#7857;ng ch&#7913;ng kh&#225;ch &#273;&#227; &#273;&#432;&#7907;c cung c&#7845;p, c&#243; c&#417; h&#7897;i &#273;&#7885;c, hi&#7875;u v&#224; ch&#7845;p thu&#7853;n ch&#237;nh s&#225;ch &#273;&#7863;t ph&#242;ng, thay &#273;&#7893;i ng&#224;y, h&#7911;y ph&#242;ng, kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng v&#224; ho&#224;n ti&#7873;n c&#7911;a Hero Hostel.<\/p><p class=\"en\">By completing a deposit or payment and receiving a booking confirmation, the guest shall be deemed to have been provided with, had an opportunity to read, understood, and accepted Hero Hostel&#8217;s policies regarding bookings, date changes, cancellations, no-shows, and refunds.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-2\"><h2><span class=\"hh-pol-n\">2<\/span><span><span class=\"vi\">Ch&#237;nh s&#225;ch kh&#244;ng ho&#224;n ti&#7873;n<\/span><span class=\"en\">Non-Refundable Policy<\/span><\/span><\/h2><p class=\"vi hh-pol-strong\">T&#7845;t c&#7843; kho&#7843;n &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n cho &#273;&#7863;t ph&#242;ng thu&#7897;c di&#7879;n KH&#212;NG HO&#192;N TI&#7872;N (NON-REFUNDABLE) &#273;&#7873;u kh&#244;ng &#273;&#432;&#7907;c ho&#224;n l&#7841;i sau khi giao d&#7883;ch &#273;&#227; &#273;&#432;&#7907;c th&#7921;c hi&#7879;n th&#224;nh c&#244;ng, tr&#7915; c&#225;c tr&#432;&#7901;ng h&#7907;p &#273;&#432;&#7907;c quy &#273;&#7883;nh t&#7841;i M&#7909;c 4 ho&#7863;c tr&#432;&#7901;ng h&#7907;p ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c ph&#7843;i ho&#224;n ti&#7873;n.<\/p><p class=\"en hh-pol-strong\">All deposits or payments for bookings designated as NON-REFUNDABLE shall be non-refundable once the transaction has been successfully completed, except as provided in Section 4 or where a refund is required by applicable law.<\/p><p class=\"vi\">Kh&#225;ch t&#7921; &#253; h&#7911;y &#273;&#7863;t ph&#242;ng, thay &#273;&#7893;i k&#7871; ho&#7841;ch c&#225; nh&#226;n, thay &#273;&#7893;i l&#7883;ch tr&#236;nh, kh&#244;ng c&#242;n nhu c&#7847;u l&#432;u tr&#250; ho&#7863;c kh&#244;ng th&#7875; &#273;&#7871;n Hero Hostel v&#236; l&#253; do c&#225; nh&#226;n s&#7869; kh&#244;ng &#273;&#432;&#7907;c ho&#224;n ti&#7873;n.<\/p><p class=\"en\">No refund shall be provided if the guest cancels the booking, changes personal plans or itinerary, no longer requires accommodation, or is unable to stay at Hero Hostel for personal reasons.<\/p><p class=\"vi hh-pol-strong\">Kh&#225;ch kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng &#273;&#250;ng ng&#224;y &#273;&#227; &#273;&#7863;t, kh&#244;ng th&#244;ng b&#225;o thay &#273;&#7893;i theo th&#7901;i h&#7841;n &#225;p d&#7909;ng ho&#7863;c kh&#244;ng s&#7917; d&#7909;ng ph&#242;ng &#273;&#227; thanh to&#225;n s&#7869; b&#7883; x&#7917; l&#253; theo ch&#237;nh s&#225;ch NO-SHOW v&#224; kh&#244;ng &#273;&#432;&#7907;c ho&#224;n ti&#7873;n &#273;&#7889;i v&#7899;i kho&#7843;n thanh to&#225;n kh&#244;ng ho&#224;n ti&#7873;n.<\/p><p class=\"en hh-pol-strong\">If the guest does not arrive for check-in on the booked date, fails to notify Hero Hostel of a change within the applicable deadline, or does not use the paid accommodation, the booking shall be treated as a NO-SHOW and the non-refundable payment shall not be refunded.<\/p><p class=\"vi\">Kh&#225;ch r&#7901;i Hero Hostel s&#7899;m h&#417;n th&#7901;i gian &#273;&#227; &#273;&#7863;t, tr&#7843; ph&#242;ng tr&#432;&#7899;c h&#7841;n ho&#7863;c kh&#244;ng s&#7917; d&#7909;ng h&#7871;t s&#7889; &#273;&#234;m &#273;&#227; thanh to&#225;n s&#7869; kh&#244;ng &#273;&#432;&#7907;c ho&#224;n l&#7841;i kho&#7843;n ti&#7873;n t&#432;&#417;ng &#7913;ng v&#7899;i th&#7901;i gian l&#432;u tr&#250; ch&#432;a s&#7917; d&#7909;ng.<\/p><p class=\"en\">If the guest departs earlier than booked, checks out before the scheduled date, or does not use all paid nights, no refund shall be provided for the unused portion of the stay.<\/p><p class=\"vi\">Vi&#7879;c kh&#225;ch kh&#244;ng &#273;&#7885;c, kh&#244;ng hi&#7875;u ho&#7863;c kh&#244;ng ki&#7875;m tra k&#7929; &#273;i&#7873;u ki&#7879;n &#273;&#7863;t ph&#242;ng tr&#432;&#7899;c khi &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n kh&#244;ng l&#224;m ph&#225;t sinh quy&#7873;n &#273;&#432;&#7907;c ho&#224;n ti&#7873;n, tr&#7915; tr&#432;&#7901;ng h&#7907;p ph&#225;p lu&#7853;t c&#243; quy &#273;&#7883;nh kh&#225;c.<\/p><p class=\"en\">The guest&#8217;s failure to read, understand, or carefully check the booking terms before making a deposit or payment shall not create an entitlement to a refund, except where otherwise required by law.<\/p><p class=\"vi\">Ch&#237;nh s&#225;ch kh&#244;ng ho&#224;n ti&#7873;n kh&#244;ng lo&#7841;i tr&#7915; quy&#7873;n c&#7911;a kh&#225;ch y&#234;u c&#7847;u x&#7917; l&#253; &#273;&#7889;i v&#7899;i giao d&#7883;ch b&#7883; t&#237;nh sai, thanh to&#225;n tr&#249;ng, giao d&#7883;ch kh&#244;ng &#273;&#432;&#7907;c &#7911;y quy&#7873;n, d&#7883;ch v&#7909; kh&#244;ng &#273;&#432;&#7907;c cung c&#7845;p theo x&#225;c nh&#7853;n ho&#7863;c c&#225;c tr&#432;&#7901;ng h&#7907;p kh&#225;c m&#224; ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c ph&#7843;i ho&#224;n ti&#7873;n.<\/p><p class=\"en\">The non-refundable policy does not exclude the guest&#8217;s right to request review of an incorrectly charged transaction, duplicate payment, unauthorized transaction, failure to provide the confirmed service, or any other circumstance in which a refund is required by law.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-3\"><h2><span class=\"hh-pol-n\">3<\/span><span><span class=\"vi\">Ch&#237;nh s&#225;ch thay &#273;&#7893;i ng&#224;y &#273;&#7863;t ph&#242;ng<\/span><span class=\"en\">Booking Date-Change Policy<\/span><\/span><\/h2><p class=\"vi\">Vi&#7879;c thay &#273;&#7893;i ng&#224;y l&#432;u tr&#250; kh&#244;ng ph&#7843;i l&#224; quy&#7873;n &#273;&#432;&#417;ng nhi&#234;n c&#7911;a kh&#225;ch v&#224; ch&#7881; &#273;&#432;&#7907;c Hero Hostel xem x&#233;t h&#7895; tr&#7907; thay cho vi&#7879;c ho&#224;n ti&#7873;n, theo &#273;i&#7873;u ki&#7879;n c&#7911;a ch&#237;nh s&#225;ch n&#224;y v&#224; x&#225;c nh&#7853;n b&#7857;ng v&#259;n b&#7843;n c&#7911;a Hero Hostel.<\/p><p class=\"en\">A change of stay dates is not an automatic entitlement of the guest and may be considered by Hero Hostel as an alternative to a refund, subject to this policy and Hero Hostel&#8217;s written confirmation.<\/p><p class=\"vi\">Kh&#225;ch ph&#7843;i g&#7917;i y&#234;u c&#7847;u thay &#273;&#7893;i ng&#224;y tr&#432;&#7899;c ng&#224;y nh&#7853;n ph&#242;ng trong th&#7901;i h&#7841;n &#273;&#432;&#7907;c n&#234;u t&#7841;i x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng ho&#7863;c do Hero Hostel th&#244;ng b&#225;o. Y&#234;u c&#7847;u g&#7917;i sau th&#7901;i h&#7841;n c&#243; th&#7875; b&#7883; t&#7915; ch&#7889;i.<\/p><p class=\"en\">The guest must submit a date-change request before the check-in date and within the period stated in the booking confirmation or notified by Hero Hostel. A request submitted after the applicable deadline may be rejected.<\/p><p class=\"vi\">Ng&#224;y l&#432;u tr&#250; m&#7899;i ch&#7881; &#273;&#432;&#7907;c x&#225;c nh&#7853;n khi Hero Hostel c&#242;n ph&#242;ng v&#224; &#273;&#227; ch&#7845;p thu&#7853;n b&#7857;ng v&#259;n b&#7843;n. Vi&#7879;c kh&#225;ch g&#7917;i y&#234;u c&#7847;u kh&#244;ng &#273;&#7891;ng ngh&#297;a v&#7899;i vi&#7879;c ng&#224;y m&#7899;i &#273;&#227; &#273;&#432;&#7907;c gi&#7919; ho&#7863;c x&#225;c nh&#7853;n.<\/p><p class=\"en\">New stay dates shall be confirmed only if rooms are available and Hero Hostel has approved the change in writing. Submission of a request does not mean that the new dates have been held or confirmed.<\/p><p class=\"vi\">Ng&#224;y l&#432;u tr&#250; m&#7899;i ph&#7843;i &#225;p d&#7909;ng cho h&#7841;ng ph&#242;ng t&#432;&#417;ng &#273;&#432;&#417;ng v&#7899;i h&#7841;ng ph&#242;ng &#273;&#227; &#273;&#7863;t, tr&#7915; khi Hero Hostel c&#243; th&#7887;a thu&#7853;n kh&#225;c.<\/p><p class=\"en\">The new stay dates must apply to a room category equivalent to the originally booked category, unless otherwise agreed by Hero Hostel.<\/p><p class=\"vi\">N&#7871;u kh&#225;ch y&#234;u c&#7847;u chuy&#7875;n sang h&#7841;ng ph&#242;ng cao h&#417;n, kh&#225;ch ph&#7843;i thanh to&#225;n ph&#7847;n ch&#234;nh l&#7879;ch theo m&#7913;c gi&#225; v&#224; &#273;i&#7873;u ki&#7879;n &#225;p d&#7909;ng t&#7841;i th&#7901;i &#273;i&#7875;m thay &#273;&#7893;i.<\/p><p class=\"en\">If the guest requests an upgrade to a higher room category, the guest must pay the difference based on the rate and terms applicable at the time of the change.<\/p><p class=\"vi\">N&#7871;u kh&#225;ch y&#234;u c&#7847;u chuy&#7875;n sang h&#7841;ng ph&#242;ng th&#7845;p h&#417;n, ph&#7847;n ch&#234;nh l&#7879;ch s&#7869; kh&#244;ng &#273;&#432;&#7907;c ho&#224;n l&#7841;i, tr&#7915; khi Hero Hostel c&#243; th&#7887;a thu&#7853;n kh&#225;c b&#7857;ng v&#259;n b&#7843;n.<\/p><p class=\"en\">If the guest requests a downgrade to a lower room category, any price difference shall not be refunded unless otherwise agreed in writing by Hero Hostel.<\/p><p class=\"vi\">Vi&#7879;c thay &#273;&#7893;i ng&#224;y kh&#244;ng l&#224;m ph&#225;t sinh quy&#7873;n ho&#224;n ti&#7873;n &#273;&#7889;i v&#7899;i kho&#7843;n &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n &#273;&#227; th&#7921;c hi&#7879;n.<\/p><p class=\"en\">A date change shall not create an entitlement to a refund of any deposit or payment already made.<\/p><p class=\"vi\">M&#7895;i &#273;&#7863;t ph&#242;ng ch&#7881; &#273;&#432;&#7907;c xem x&#233;t thay &#273;&#7893;i ng&#224;y theo th&#7887;a thu&#7853;n c&#7909; th&#7875; v&#7899;i Hero Hostel v&#224; c&#243; th&#7875; b&#7883; gi&#7899;i h&#7841;n b&#7903;i t&#236;nh tr&#7841;ng ph&#242;ng, m&#249;a cao &#273;i&#7875;m, gi&#225; ph&#242;ng, ch&#432;&#417;ng tr&#236;nh khuy&#7871;n m&#7841;i, th&#7901;i h&#7841;n s&#7917; d&#7909;ng ho&#7863;c c&#225;c &#273;i&#7873;u ki&#7879;n ri&#234;ng c&#7911;a &#273;&#7863;t ph&#242;ng.<\/p><p class=\"en\">Each booking may be considered for a date change only as specifically agreed with Hero Hostel and may be subject to limitations based on availability, peak seasons, rates, promotional programs, validity periods, or specific booking conditions.<\/p><p class=\"vi\">N&#7871;u kh&#244;ng th&#7875; s&#7855;p x&#7871;p ng&#224;y m&#7899;i do kh&#244;ng c&#242;n ph&#242;ng, ng&#224;y y&#234;u c&#7847;u kh&#244;ng ph&#249; h&#7907;p, kh&#225;ch kh&#244;ng x&#225;c nh&#7853;n ng&#224;y m&#7899;i trong th&#7901;i h&#7841;n y&#234;u c&#7847;u ho&#7863;c b&#7845;t k&#7923; l&#253; do n&#224;o kh&#225;c kh&#244;ng xu&#7845;t ph&#225;t t&#7915; l&#7895;i c&#7911;a Hero Hostel, kho&#7843;n ti&#7873;n &#273;&#227; &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n v&#7851;n kh&#244;ng &#273;&#432;&#7907;c ho&#224;n l&#7841;i.<\/p><p class=\"en\">If new dates cannot be arranged because no rooms are available, the requested dates are unsuitable, the guest fails to confirm the new dates within the required period, or for any other reason not attributable to Hero Hostel, the deposit or payment shall remain non-refundable.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-4\"><h2><span class=\"hh-pol-n\">4<\/span><span><span class=\"vi\">Tr&#432;&#7901;ng h&#7907;p y&#234;u c&#7847;u ho&#224;n ti&#7873;n ho&#7863;c khi&#7871;u n&#7841;i<\/span><span class=\"en\">Refund Requests or Complaints<\/span><\/span><\/h2><p class=\"vi\">M&#7885;i y&#234;u c&#7847;u ho&#224;n ti&#7873;n, khi&#7871;u n&#7841;i ho&#7863;c y&#234;u c&#7847;u r&#224; so&#225;t giao d&#7883;ch ph&#7843;i &#273;&#432;&#7907;c g&#7917;i theo quy tr&#236;nh t&#7841;i M&#7909;c 7 c&#7911;a ch&#237;nh s&#225;ch n&#224;y.<\/p><p class=\"en\">All refund requests, complaints, or requests for transaction review must be submitted in accordance with the procedure set out in Section 7 of this policy.<\/p><p class=\"vi\">Khi ti&#7871;p nh&#7853;n y&#234;u c&#7847;u, Hero Hostel c&#243; quy&#7873;n ki&#7875;m tra h&#7891; s&#417; &#273;&#7863;t ph&#242;ng, x&#225;c nh&#7853;n thanh to&#225;n, l&#7883;ch s&#7917; trao &#273;&#7893;i, th&#244;ng tin &#273;&#432;&#7907;c kh&#225;ch cung c&#7845;p, t&#236;nh tr&#7841;ng ph&#242;ng, d&#7919; li&#7879;u nh&#7853;n\/tr&#7843; ph&#242;ng v&#224; c&#225;c t&#224;i li&#7879;u li&#234;n quan kh&#225;c.<\/p><p class=\"en\">Upon receiving a request, Hero Hostel may review the booking records, payment confirmation, communication history, information provided by the guest, room status, check-in\/check-out records, and other relevant documents.<\/p><p class=\"vi\">Hero Hostel c&#243; quy&#7873;n y&#234;u c&#7847;u kh&#225;ch cung c&#7845;p th&#234;m t&#224;i li&#7879;u &#273;&#7875; x&#225;c minh danh t&#237;nh, quy&#7873;n s&#7917; d&#7909;ng ph&#432;&#417;ng th&#7913;c thanh to&#225;n, n&#7897;i dung khi&#7871;u n&#7841;i ho&#7863;c thi&#7879;t h&#7841;i &#273;&#432;&#7907;c cho l&#224; ph&#225;t sinh.<\/p><p class=\"en\">Hero Hostel may request additional documents from the guest to verify identity, authority to use the payment method, the basis of the complaint, or the alleged loss.<\/p><p class=\"vi\">Hero Hostel c&#243; quy&#7873;n cung c&#7845;p c&#225;c t&#224;i li&#7879;u v&#224; b&#7857;ng ch&#7913;ng li&#234;n quan cho ng&#226;n h&#224;ng, t&#7893; ch&#7913;c ph&#225;t h&#224;nh th&#7867;, &#273;&#417;n v&#7883; cung c&#7845;p d&#7883;ch v&#7909; thanh to&#225;n, n&#7873;n t&#7843;ng &#273;&#7863;t ph&#242;ng, c&#417; quan c&#243; th&#7849;m quy&#7873;n ho&#7863;c b&#234;n li&#234;n quan &#273;&#7875; x&#7917; l&#253; tranh ch&#7845;p, gian l&#7853;n ho&#7863;c y&#234;u c&#7847;u x&#225;c minh.<\/p><p class=\"en\">Hero Hostel may provide relevant documents and evidence to a bank, card issuer, payment service provider, booking platform, competent authority, or relevant party for the purpose of resolving a dispute, investigating fraud, or verifying a transaction.<\/p><p class=\"vi\">Kh&#225;ch kh&#244;ng &#273;&#432;&#7907;c t&#7921; &#273;&#7897;ng y&#234;u c&#7847;u ho&#224;n ti&#7873;n ch&#7881; v&#236; &#273;&#227; thanh to&#225;n nh&#432;ng sau &#273;&#243; thay &#273;&#7893;i quy&#7871;t &#273;&#7883;nh, thay &#273;&#7893;i l&#7883;ch tr&#236;nh, kh&#244;ng s&#7917; d&#7909;ng d&#7883;ch v&#7909; ho&#7863;c kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng.<\/p><p class=\"en\">The guest shall not be entitled to an automatic refund solely because the guest has made a payment and subsequently changed their decision or itinerary, failed to use the service, or failed to arrive for check-in.<\/p><p class=\"vi\">Tr&#432;&#7901;ng h&#7907;p Hero Hostel kh&#244;ng th&#7875; cung c&#7845;p &#273;&#250;ng lo&#7841;i ph&#242;ng ho&#7863;c d&#7883;ch v&#7909; &#273;&#227; x&#225;c nh&#7853;n do l&#7895;i c&#7911;a Hero Hostel, Hero Hostel s&#7869; th&#244;ng b&#225;o cho kh&#225;ch v&#224;, t&#249;y t&#236;nh h&#236;nh th&#7921;c t&#7871;, &#273;&#7873; xu&#7845;t ph&#432;&#417;ng &#225;n ph&#249; h&#7907;p nh&#432; b&#7889; tr&#237; ph&#432;&#417;ng &#225;n t&#432;&#417;ng &#273;&#432;&#417;ng, thay &#273;&#7893;i d&#7883;ch v&#7909; ho&#7863;c ho&#224;n ti&#7873;n to&#224;n b&#7897; ho&#7863;c m&#7897;t ph&#7847;n theo th&#7887;a thu&#7853;n v&#224; ph&#225;p lu&#7853;t &#225;p d&#7909;ng.<\/p><p class=\"en\">If Hero Hostel is unable to provide the confirmed room category or service due to an error attributable to Hero Hostel, Hero Hostel shall notify the guest and, depending on the circumstances, propose an appropriate solution, such as an equivalent alternative, a service change, or a full or partial refund in accordance with the agreement and applicable law.<\/p><p class=\"vi\">Vi&#7879;c ch&#7845;p thu&#7853;n ho&#7863;c t&#7915; ch&#7889;i ho&#224;n ti&#7873;n ph&#7843;i &#273;&#432;&#7907;c Hero Hostel x&#225;c nh&#7853;n b&#7857;ng v&#259;n b&#7843;n. Vi&#7879;c nh&#226;n vi&#234;n trao &#273;&#7893;i, h&#7895; tr&#7907; ho&#7863;c ti&#7871;p nh&#7853;n khi&#7871;u n&#7841;i kh&#244;ng &#273;&#432;&#7907;c hi&#7875;u l&#224; Hero Hostel &#273;&#227; th&#7915;a nh&#7853;n tr&#225;ch nhi&#7879;m ho&#7863;c ch&#7845;p thu&#7853;n ho&#224;n ti&#7873;n.<\/p><p class=\"en\">Any approval or rejection of a refund must be confirmed by Hero Hostel in writing. An employee&#8217;s communication, assistance, or receipt of a complaint shall not be construed as an admission of liability or approval of a refund.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-5\"><h2><span class=\"hh-pol-n\">5<\/span><span><span class=\"vi\">Tr&#432;&#7901;ng h&#7907;p kh&#225;ch kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng<\/span><span class=\"en\">No-Show<\/span><\/span><\/h2><p class=\"vi\">Ph&#242;ng &#273;&#432;&#7907;c gi&#7919; theo th&#7901;i gian, th&#7901;i h&#7841;n v&#224; c&#225;c &#273;i&#7873;u ki&#7879;n ghi tr&#234;n x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng.<\/p><p class=\"en\">The room shall be held in accordance with the time, deadline, and conditions stated in the booking confirmation.<\/p><p class=\"vi hh-pol-strong\">N&#7871;u kh&#225;ch kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng &#273;&#250;ng ng&#224;y v&#224; kh&#244;ng th&#244;ng b&#225;o thay &#273;&#7893;i theo th&#7901;i h&#7841;n &#225;p d&#7909;ng, &#273;&#7863;t ph&#242;ng s&#7869; &#273;&#432;&#7907;c x&#7917; l&#253; theo ch&#237;nh s&#225;ch NO-SHOW.<\/p><p class=\"en hh-pol-strong\">If the guest does not arrive for check-in on the booked date and does not notify Hero Hostel of a change within the applicable deadline, the booking shall be treated as a NO-SHOW.<\/p><p class=\"vi\">&#272;&#7889;i v&#7899;i &#273;&#7863;t ph&#242;ng kh&#244;ng ho&#224;n ti&#7873;n, Hero Hostel kh&#244;ng ho&#224;n l&#7841;i ti&#7873;n ch&#7881; v&#236; kh&#225;ch kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng ho&#7863;c kh&#244;ng s&#7917; d&#7909;ng ph&#242;ng.<\/p><p class=\"en\">For non-refundable bookings, Hero Hostel shall not provide a refund solely because the guest does not arrive for check-in or does not use the room.<\/p><p class=\"vi\">Tr&#432;&#7901;ng h&#7907;p kh&#225;ch kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng &#273;&#250;ng ng&#224;y nh&#432;ng &#273;&#7873; ngh&#7883; d&#7901;i ng&#224;y, Hero Hostel ch&#7881; xem x&#233;t h&#7895; tr&#7907; n&#7871;u c&#242;n ph&#242;ng, &#273;i&#7873;u ki&#7879;n &#273;&#7863;t ph&#242;ng cho ph&#233;p v&#224; Hero Hostel ch&#7845;p thu&#7853;n tr&#432;&#7899;c b&#7857;ng v&#259;n b&#7843;n. Vi&#7879;c h&#7895; tr&#7907;, n&#7871;u c&#243;, kh&#244;ng t&#7841;o th&#224;nh th&#244;ng l&#7879; ho&#7863;c quy&#7873;n &#273;&#432;&#417;ng nhi&#234;n cho c&#225;c &#273;&#7863;t ph&#242;ng kh&#225;c.<\/p><p class=\"en\">If the guest fails to arrive on the booked check-in date but requests a date change, Hero Hostel may consider assistance only if rooms are available, the booking terms permit such assistance, and Hero Hostel has approved it in writing in advance. Any assistance provided shall not establish a practice or automatic entitlement for other bookings.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-6\"><h2><span class=\"hh-pol-n\">6<\/span><span><span class=\"vi\">Gi&#7899;i h&#7841;n tr&#225;ch nhi&#7879;m<\/span><span class=\"en\">Limitation of Liability<\/span><\/span><\/h2><p class=\"vi\">Trong ph&#7841;m vi ph&#225;p lu&#7853;t cho ph&#233;p, Hero Hostel kh&#244;ng ch&#7883;u tr&#225;ch nhi&#7879;m &#273;&#7889;i v&#7899;i c&#225;c thi&#7879;t h&#7841;i gi&#225;n ti&#7871;p, thi&#7879;t h&#7841;i &#273;&#7863;c bi&#7879;t, thi&#7879;t h&#7841;i do m&#7845;t l&#7907;i nhu&#7853;n, m&#7845;t doanh thu, m&#7845;t c&#417; h&#7897;i, m&#7845;t d&#7919; li&#7879;u, chi ph&#237; &#273;i l&#7841;i, chi ph&#237; thay th&#7871; ho&#7863;c c&#225;c t&#7893;n th&#7845;t ph&#225;t sinh do kh&#225;ch kh&#244;ng th&#7875; s&#7917; d&#7909;ng &#273;&#7863;t ph&#242;ng v&#236; l&#253; do kh&#244;ng thu&#7897;c l&#7895;i c&#7911;a Hero Hostel.<\/p><p class=\"en\">To the extent permitted by law, Hero Hostel shall not be liable for indirect, special, consequential, or incidental losses, loss of profit, loss of revenue, loss of opportunity, loss of data, travel expenses, replacement costs, or other losses arising from the guest&#8217;s inability to use the booking for reasons not attributable to Hero Hostel.<\/p><p class=\"vi\">Hero Hostel kh&#244;ng ch&#7883;u tr&#225;ch nhi&#7879;m &#273;&#7889;i v&#7899;i vi&#7879;c gi&#225;n &#273;o&#7841;n, ch&#7853;m tr&#7877; ho&#7863;c kh&#244;ng th&#7875; cung c&#7845;p d&#7883;ch v&#7909; do s&#7921; ki&#7879;n b&#7845;t kh&#7843; kh&#225;ng ho&#7863;c s&#7921; ki&#7879;n n&#7857;m ngo&#224;i kh&#7843; n&#259;ng ki&#7875;m so&#225;t h&#7907;p l&#253; c&#7911;a Hero Hostel, bao g&#7891;m nh&#432;ng kh&#244;ng gi&#7899;i h&#7841;n &#7903; thi&#234;n tai, h&#7887;a ho&#7841;n, d&#7883;ch b&#7879;nh, chi&#7871;n tranh, b&#7841;o lo&#7841;n, &#273;&#236;nh c&#244;ng, h&#224;nh &#273;&#7897;ng c&#7911;a c&#417; quan nh&#224; n&#432;&#7899;c, s&#7921; c&#7889; h&#7841; t&#7847;ng, m&#7845;t &#273;i&#7879;n, l&#7895;i m&#7841;ng ho&#7863;c s&#7921; c&#7889; c&#7911;a b&#234;n cung c&#7845;p d&#7883;ch v&#7909; thanh to&#225;n.<\/p><p class=\"en\">Hero Hostel shall not be liable for interruption, delay, or inability to provide services caused by force majeure or events beyond Hero Hostel&#8217;s reasonable control, including but not limited to natural disasters, fire, epidemics, war, riots, strikes, governmental actions, infrastructure failures, power outages, network failures, or failures of payment service providers.<\/p><p class=\"vi\">Kh&#244;ng n&#7897;i dung n&#224;o trong ch&#237;nh s&#225;ch n&#224;y nh&#7857;m lo&#7841;i tr&#7915; ho&#7863;c h&#7841;n ch&#7871; tr&#225;ch nhi&#7879;m m&#224; Hero Hostel kh&#244;ng &#273;&#432;&#7907;c ph&#233;p lo&#7841;i tr&#7915; ho&#7863;c h&#7841;n ch&#7871; theo ph&#225;p lu&#7853;t &#225;p d&#7909;ng, bao g&#7891;m tr&#225;ch nhi&#7879;m do h&#224;nh vi c&#7889; &#253;, l&#7895;i nghi&#234;m tr&#7885;ng ho&#7863;c c&#225;c quy&#7873;n b&#7855;t bu&#7897;c c&#7911;a ng&#432;&#7901;i ti&#234;u d&#249;ng, n&#7871;u c&#243;.<\/p><p class=\"en\">Nothing in this policy is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law, including liability arising from wilful misconduct, gross negligence, or mandatory consumer rights, where applicable.<\/p><p class=\"vi\">Trong m&#7885;i tr&#432;&#7901;ng h&#7907;p ph&#225;p lu&#7853;t cho ph&#233;p gi&#7899;i h&#7841;n tr&#225;ch nhi&#7879;m, t&#7893;ng tr&#225;ch nhi&#7879;m c&#7911;a Hero Hostel li&#234;n quan &#273;&#7871;n m&#7897;t &#273;&#7863;t ph&#242;ng s&#7869; kh&#244;ng v&#432;&#7907;t qu&#225; t&#7893;ng s&#7889; ti&#7873;n kh&#225;ch &#273;&#227; th&#7921;c t&#7871; thanh to&#225;n cho &#273;&#7863;t ph&#242;ng &#273;&#243;.<\/p><p class=\"en\">To the extent permitted by law, Hero Hostel&#8217;s total liability in connection with a booking shall not exceed the total amount actually paid by the guest for that booking.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-7\"><h2><span class=\"hh-pol-n\">7<\/span><span><span class=\"vi\">Quy tr&#236;nh g&#7917;i y&#234;u c&#7847;u ho&#7863;c khi&#7871;u n&#7841;i<\/span><span class=\"en\">Procedure for Submitting Requests or Complaints<\/span><\/span><\/h2><p class=\"vi\">Kh&#225;ch ph&#7843;i g&#7917;i y&#234;u c&#7847;u ho&#7863;c khi&#7871;u n&#7841;i b&#7857;ng v&#259;n b&#7843;n qua th&#244;ng tin li&#234;n h&#7879; &#273;&#432;&#7907;c ghi tr&#234;n x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng ho&#7863;c qua m&#7897;t trong c&#225;c k&#234;nh ch&#237;nh th&#7913;c sau:<\/p><p class=\"en\">Guests must submit requests or complaints in writing using the contact details stated in the booking confirmation or through one of the following official channels:<\/p><p class=\"en\">Email: <a href=\"mailto:billiardshostelhero@gmail.com\">billiardshostelhero@gmail.com<\/a><\/p><p class=\"vi\">&#272;i&#7879;n tho&#7841;i ho&#7863;c WhatsApp: <a href=\"tel:+84938908848\">+84 938 908 848<\/a><\/p><p class=\"vi\">&#272;&#7883;a ch&#7881; nh&#7853;n th&#432;: 5A Tr&#7847;n Nguy&#234;n H&#227;n, Ch&#226;u Ph&#250; B, Ch&#226;u &#272;&#7889;c, An Giang, Vi&#7879;t Nam<\/p><p class=\"vi\">N&#7897;i dung y&#234;u c&#7847;u ho&#7863;c khi&#7871;u n&#7841;i ph&#7843;i bao g&#7891;m t&#7889;i thi&#7875;u: h&#7885; t&#234;n kh&#225;ch, m&#227; &#273;&#7863;t ph&#242;ng, ng&#224;y &#273;&#7863;t ph&#242;ng, ng&#224;y nh&#7853;n v&#224; tr&#7843; ph&#242;ng, s&#7889; ti&#7873;n &#273;&#227; thanh to&#225;n, n&#7897;i dung y&#234;u c&#7847;u, l&#253; do y&#234;u c&#7847;u v&#224; t&#224;i li&#7879;u ch&#7913;ng minh li&#234;n quan.<\/p><p class=\"en\">The request or complaint must include, at a minimum: the guest&#8217;s full name, booking reference, booking date, check-in and check-out dates, amount paid, requested remedy, grounds for the request, and relevant supporting documents.<\/p><p class=\"vi\">&#272;&#7889;i v&#7899;i y&#234;u c&#7847;u ho&#224;n ti&#7873;n ho&#7863;c khi&#7871;u n&#7841;i li&#234;n quan &#273;&#7871;n giao d&#7883;ch thanh to&#225;n, kh&#225;ch n&#234;n g&#7917;i y&#234;u c&#7847;u trong th&#7901;i h&#7841;n h&#7907;p l&#253; k&#7875; t&#7915; ng&#224;y ph&#225;t sinh s&#7921; vi&#7879;c v&#224; trong m&#7885;i tr&#432;&#7901;ng h&#7907;p kh&#244;ng l&#224;m &#7843;nh h&#432;&#7903;ng &#273;&#7871;n th&#7901;i h&#7841;n khi&#7871;u n&#7841;i b&#7855;t bu&#7897;c theo ph&#225;p lu&#7853;t ho&#7863;c quy &#273;&#7883;nh c&#7911;a ng&#226;n h&#224;ng, t&#7893; ch&#7913;c ph&#225;t h&#224;nh th&#7867; hay n&#7873;n t&#7843;ng &#273;&#7863;t ph&#242;ng.<\/p><p class=\"en\">Refund requests or payment-related complaints should be submitted within a reasonable period after the relevant event and, in all cases, without prejudice to any mandatory time limits under applicable law or the rules of the bank, card issuer, or booking platform.<\/p><p class=\"vi\">Hero Hostel s&#7869; x&#225;c nh&#7853;n vi&#7879;c ti&#7871;p nh&#7853;n y&#234;u c&#7847;u trong th&#7901;i gian h&#7907;p l&#253; v&#224; c&#243; th&#7875; y&#234;u c&#7847;u b&#7893; sung th&#244;ng tin, t&#224;i li&#7879;u tr&#432;&#7899;c khi &#273;&#432;a ra k&#7871;t lu&#7853;n.<\/p><p class=\"en\">Hero Hostel shall acknowledge receipt of the request within a reasonable period and may request additional information or documents before reaching a conclusion.<\/p><p class=\"vi\">Hero Hostel s&#7869; xem x&#233;t v&#224; ph&#7843;n h&#7891;i trong th&#7901;i h&#7841;n h&#7907;p l&#253; t&#249;y theo t&#237;nh ch&#7845;t, m&#7913;c &#273;&#7897; ph&#7913;c t&#7841;p c&#7911;a v&#7909; vi&#7879;c v&#224; th&#7901;i gian c&#7847;n thi&#7871;t &#273;&#7875; x&#225;c minh v&#7899;i b&#234;n th&#7913; ba. Vi&#7879;c ch&#7853;m ph&#7843;n h&#7891;i do c&#7847;n x&#225;c minh th&#234;m kh&#244;ng &#273;&#432;&#7907;c hi&#7875;u l&#224; ch&#7845;p thu&#7853;n y&#234;u c&#7847;u.<\/p><p class=\"en\">Hero Hostel shall review and respond within a reasonable period depending on the nature and complexity of the matter and the time required to verify information with third parties. A delay caused by the need for further verification shall not be construed as acceptance of the request.<\/p><p class=\"vi\">Kh&#225;ch c&#243; tr&#225;ch nhi&#7879;m h&#7907;p t&#225;c, cung c&#7845;p th&#244;ng tin trung th&#7921;c v&#224; kh&#244;ng g&#7917;i y&#234;u c&#7847;u tr&#249;ng l&#7863;p, sai s&#7921; th&#7853;t ho&#7863;c nh&#7857;m g&#226;y &#225;p l&#7921;c tr&#225;i quy &#273;&#7883;nh. Hero Hostel c&#243; quy&#7873;n t&#7915; ch&#7889;i x&#7917; l&#253; c&#225;c y&#234;u c&#7847;u kh&#244;ng &#273;&#7847;y &#273;&#7911;, kh&#244;ng x&#225;c minh &#273;&#432;&#7907;c ho&#7863;c c&#243; d&#7845;u hi&#7879;u gian l&#7853;n.<\/p><p class=\"en\">Guests must cooperate, provide truthful information, and refrain from submitting duplicate, false, or abusive requests. Hero Hostel may refuse to process requests that are incomplete, unverifiable, or appear fraudulent.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-8\"><h2><span class=\"hh-pol-n\">8<\/span><span><span class=\"vi\">Lu&#7853;t &#225;p d&#7909;ng v&#224; gi&#7843;i quy&#7871;t tranh ch&#7845;p<\/span><span class=\"en\">Governing Law and Dispute Resolution<\/span><\/span><\/h2><p class=\"vi\">Ch&#237;nh s&#225;ch n&#224;y v&#224; m&#7885;i v&#7845;n &#273;&#7873; li&#234;n quan &#273;&#7871;n &#273;&#7863;t ph&#242;ng, thanh to&#225;n, h&#7911;y ph&#242;ng, thay &#273;&#7893;i ng&#224;y v&#224; ho&#224;n ti&#7873;n s&#7869; &#273;&#432;&#7907;c &#273;i&#7873;u ch&#7881;nh v&#224; gi&#7843;i th&#237;ch theo ph&#225;p lu&#7853;t c&#7911;a n&#432;&#7899;c C&#7897;ng h&#242;a X&#227; h&#7897;i Ch&#7911; ngh&#297;a Vi&#7879;t Nam, tr&#7915; khi ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c &#225;p d&#7909;ng c&#243; quy &#273;&#7883;nh kh&#225;c.<\/p><p class=\"en\">This policy and all matters relating to bookings, payments, cancellations, date changes, and refunds shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, unless mandatory applicable law provides otherwise.<\/p><p class=\"vi\">C&#225;c b&#234;n tr&#432;&#7899;c h&#7871;t s&#7869; thi&#7879;n ch&#237; trao &#273;&#7893;i v&#224; th&#432;&#417;ng l&#432;&#7907;ng &#273;&#7875; gi&#7843;i quy&#7871;t m&#7885;i khi&#7871;u n&#7841;i ho&#7863;c tranh ch&#7845;p ph&#225;t sinh t&#7915; ho&#7863;c li&#234;n quan &#273;&#7871;n &#273;&#7863;t ph&#242;ng.<\/p><p class=\"en\">The parties shall first attempt in good faith to resolve any complaint or dispute arising out of or relating to a booking through communication and negotiation.<\/p><p class=\"vi\">N&#7871;u tranh ch&#7845;p kh&#244;ng &#273;&#432;&#7907;c gi&#7843;i quy&#7871;t trong th&#7901;i h&#7841;n h&#7907;p l&#253;, tranh ch&#7845;p s&#7869; thu&#7897;c th&#7849;m quy&#7873;n c&#7911;a c&#417; quan gi&#7843;i quy&#7871;t tranh ch&#7845;p c&#243; th&#7849;m quy&#7873;n t&#7841;i t&#7881;nh An Giang, Vi&#7879;t Nam, tr&#7915; tr&#432;&#7901;ng h&#7907;p ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c trao cho kh&#225;ch quy&#7873;n kh&#7903;i ki&#7879;n ho&#7863;c y&#234;u c&#7847;u gi&#7843;i quy&#7871;t t&#7841;i n&#417;i kh&#225;c.<\/p><p class=\"en\">If the dispute cannot be resolved within a reasonable period, it shall be submitted to the competent dispute-resolution authority in An Giang Province, Vietnam, except where applicable law grants the guest a mandatory right to bring proceedings or seek resolution elsewhere.<\/p><p class=\"vi\">Kh&#244;ng n&#7897;i dung n&#224;o trong &#273;i&#7873;u kho&#7843;n n&#224;y h&#7841;n ch&#7871; quy&#7873;n c&#7911;a kh&#225;ch s&#7917; d&#7909;ng c&#417; ch&#7871; khi&#7871;u n&#7841;i, h&#242;a gi&#7843;i, tr&#7885;ng t&#224;i, t&#242;a &#225;n ho&#7863;c c&#417; quan b&#7843;o v&#7879; ng&#432;&#7901;i ti&#234;u d&#249;ng m&#224; kh&#225;ch &#273;&#432;&#7907;c h&#432;&#7903;ng theo ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c &#225;p d&#7909;ng.<\/p><p class=\"en\">Nothing in this section limits any right the guest may have under mandatory applicable law to use a complaint procedure, mediation, arbitration, court, or consumer-protection authority.<\/p><\/section><section class=\"hh-pol-sec\" id=\"muc-9\"><h2><span class=\"hh-pol-n\">9<\/span><span><span class=\"vi\">X&#225;c nh&#7853;n &#273;&#7891;ng &#253; c&#7911;a kh&#225;ch<\/span><span class=\"en\">Guest Acknowledgement and Agreement<\/span><\/span><\/h2><p class=\"vi\">B&#7857;ng vi&#7879;c &#273;&#7863;t c&#7885;c ho&#7863;c thanh to&#225;n, kh&#225;ch x&#225;c nh&#7853;n r&#7857;ng kh&#225;ch &#273;&#227; &#273;&#432;&#7907;c cung c&#7845;p, c&#243; c&#417; h&#7897;i &#273;&#7885;c, hi&#7875;u v&#224; &#273;&#7891;ng &#253; v&#7899;i ch&#237;nh s&#225;ch &#273;&#7863;t ph&#242;ng kh&#244;ng ho&#224;n ti&#7873;n c&#7911;a Hero Hostel, bao g&#7891;m c&#225;c quy &#273;&#7883;nh v&#7873; thay &#273;&#7893;i ng&#224;y, h&#7911;y ph&#242;ng, kh&#244;ng &#273;&#7871;n nh&#7853;n ph&#242;ng, gi&#7899;i h&#7841;n tr&#225;ch nhi&#7879;m, quy tr&#236;nh khi&#7871;u n&#7841;i v&#224; lu&#7853;t &#225;p d&#7909;ng.<\/p><p class=\"en\">By making a deposit or payment, the guest confirms that they have been provided with, had an opportunity to read, understood, and agreed to Hero Hostel&#8217;s non-refundable booking policy, including the provisions on date changes, cancellations, no-shows, limitation of liability, complaint procedures, and governing law.<\/p><p class=\"vi\">Kh&#225;ch hi&#7875;u r&#7857;ng kho&#7843;n ti&#7873;n &#273;&#227; thanh to&#225;n s&#7869; kh&#244;ng &#273;&#432;&#7907;c ho&#224;n l&#7841;i, tr&#7915; tr&#432;&#7901;ng h&#7907;p &#273;&#432;&#7907;c Hero Hostel ch&#7845;p thu&#7853;n b&#7857;ng v&#259;n b&#7843;n ho&#7863;c ph&#225;p lu&#7853;t b&#7855;t bu&#7897;c ph&#7843;i ho&#224;n ti&#7873;n. Vi&#7879;c h&#7895; tr&#7907; thay &#273;&#7893;i ng&#224;y, n&#7871;u &#273;&#432;&#7907;c xem x&#233;t, ph&#7909; thu&#7897;c v&#224;o t&#236;nh tr&#7841;ng ph&#242;ng, &#273;i&#7873;u ki&#7879;n &#273;&#7863;t ph&#242;ng v&#224; s&#7921; ch&#7845;p thu&#7853;n tr&#432;&#7899;c b&#7857;ng v&#259;n b&#7843;n c&#7911;a Hero Hostel.<\/p><p class=\"en\">The guest understands that the amount paid shall not be refunded unless approved by Hero Hostel in writing or required by applicable law. Any assistance with changing the stay dates, if considered, shall be subject to availability, the booking terms, and Hero Hostel&#8217;s prior written approval.<\/p><p class=\"vi\">Kh&#225;ch c&#243; tr&#225;ch nhi&#7879;m ki&#7875;m tra th&#244;ng tin &#273;&#7863;t ph&#242;ng, cung c&#7845;p th&#244;ng tin ch&#237;nh x&#225;c v&#224; l&#432;u gi&#7919; x&#225;c nh&#7853;n &#273;&#7863;t ph&#242;ng, ch&#7913;ng t&#7915; thanh to&#225;n, trao &#273;&#7893;i li&#234;n quan v&#224; c&#225;c t&#224;i li&#7879;u c&#7847;n thi&#7871;t &#273;&#7875; &#273;&#7889;i chi&#7871;u khi c&#243; y&#234;u c&#7847;u.<\/p><p class=\"en\">The guest is responsible for checking the booking information, providing accurate information, and retaining the booking confirmation, payment receipt, relevant communications, and necessary documents for reference.<\/p><p class=\"vi\">10. GIAO D&#7882;CH TH&#7866; KH&#212;NG &#272;&#431;&#7906;C &#7910;Y QUY&#7872;N V&#192; TH&#7866; B&#7882; &#272;&#193;NH C&#7854;P<\/p><p class=\"en\">UNAUTHORIZED CARD TRANSACTIONS AND STOLEN CARDS<\/p><p class=\"vi\">Kh&#225;ch c&#243; tr&#225;ch nhi&#7879;m b&#7843;o &#273;&#7843;m r&#7857;ng th&#7867; thanh to&#225;n &#273;&#432;&#7907;c s&#7917; d&#7909;ng &#273;&#7875; &#273;&#7863;t ph&#242;ng thu&#7897;c quy&#7873;n s&#7917; d&#7909;ng h&#7907;p ph&#225;p c&#7911;a m&#236;nh ho&#7863;c kh&#225;ch &#273;&#227; &#273;&#432;&#7907;c ch&#7911; th&#7867; cho ph&#233;p s&#7917; d&#7909;ng th&#7867; &#273;&#243;.<\/p><p class=\"vi\">Hero Hostel kh&#244;ng ch&#7883;u tr&#225;ch nhi&#7879;m &#273;&#7889;i v&#7899;i vi&#7879;c kh&#225;ch ho&#7863;c b&#234;n th&#7913; ba s&#7917; d&#7909;ng th&#7867; b&#7883; &#273;&#225;nh c&#7855;p, th&#7867; gi&#7843; m&#7841;o ho&#7863;c ph&#432;&#417;ng th&#7913;c thanh to&#225;n kh&#244;ng &#273;&#432;&#7907;c ch&#7911; th&#7867; cho ph&#233;p, n&#7871;u s&#7921; vi&#7879;c kh&#244;ng ph&#225;t sinh t&#7915; l&#7895;i ho&#7863;c h&#224;nh vi vi ph&#7841;m ngh&#297;a v&#7909; c&#7911;a Hero Hostel.<\/p><p class=\"vi\">Trong tr&#432;&#7901;ng h&#7907;p ph&#225;t sinh tranh ch&#7845;p li&#234;n quan &#273;&#7871;n giao d&#7883;ch th&#7867; b&#7883; &#273;&#225;nh c&#7855;p ho&#7863;c kh&#244;ng &#273;&#432;&#7907;c &#7911;y quy&#7873;n, Hero Hostel c&#243; quy&#7873;n cung c&#7845;p h&#7891; s&#417; &#273;&#7863;t ph&#242;ng, ch&#7913;ng t&#7915; thanh to&#225;n, l&#7883;ch s&#7917; trao &#273;&#7893;i v&#224; b&#7857;ng ch&#7913;ng cung c&#7845;p d&#7883;ch v&#7909; cho ng&#226;n h&#224;ng, t&#7893; ch&#7913;c ph&#225;t h&#224;nh th&#7867; v&#224; &#273;&#417;n v&#7883; thanh to&#225;n &#273;&#7875; ph&#7909;c v&#7909; vi&#7879;c x&#225;c minh, x&#7917; l&#253; tranh ch&#7845;p.<\/p><p class=\"vi\">Hero Hostel kh&#244;ng c&#243; ngh&#297;a v&#7909; t&#7921; &#273;&#7897;ng ho&#224;n ti&#7873;n cho ng&#432;&#7901;i &#273;&#7863;t ph&#242;ng ch&#7881; d&#7921;a tr&#234;n y&#234;u c&#7847;u &#273;&#417;n ph&#432;&#417;ng; m&#7885;i y&#234;u c&#7847;u s&#7869; &#273;&#432;&#7907;c xem x&#233;t theo k&#7871;t qu&#7843; x&#225;c minh, th&#7887;a thu&#7853;n &#225;p d&#7909;ng v&#224; quy &#273;&#7883;nh ph&#225;p lu&#7853;t li&#234;n quan.<\/p><p class=\"vi\">&#272;i&#7873;u kho&#7843;n n&#224;y kh&#244;ng lo&#7841;i tr&#7915; ho&#7863;c h&#7841;n ch&#7871; ngh&#297;a v&#7909; ho&#224;n ti&#7873;n, tr&#225;ch nhi&#7879;m ph&#225;p l&#253; ho&#7863;c ngh&#297;a v&#7909; tu&#226;n th&#7911; quy &#273;&#7883;nh c&#7911;a ng&#226;n h&#224;ng, t&#7893; ch&#7913;c ph&#225;t h&#224;nh th&#7867; v&#224; &#273;&#417;n v&#7883; thanh to&#225;n m&#224; Hero Hostel ph&#7843;i th&#7921;c hi&#7879;n theo quy &#273;&#7883;nh &#225;p d&#7909;ng.<\/p><\/section>\n<div class=\"hh-pol-end\"><strong>HERO HOSTEL &#8211; BOOKING &amp; PAYMENT POLICY<\/strong><em>NON-REFUNDABLE RATE &#8211; PAYMENT IS NON-REFUNDABLE EXCEPT WHERE REQUIRED BY APPLICABLE LAW OR OTHERWISE CONFIRMED IN WRITING BY HERO HOSTEL. DATE CHANGES MAY BE CONSIDERED FOR AN EQUIVALENT ROOM CATEGORY, SUBJECT TO AVAILABILITY, APPLICABLE BOOKING TERMS, AND PRIOR WRITTEN APPROVAL.<\/em><\/div>\n<p class=\"hh-pol-meta\"><span class=\"vi\">C&#7853;p nh&#7853;t: 15\/10\/2026<\/span><span class=\"en\">Last updated: 15 Oct 2026<\/span><\/p>\n<\/div>\n<script>(function(){var w=document.getElementById('hh-pol');if(!w)return;function set(m){w.className='hh-pol m-'+m;w.querySelectorAll('.hh-pol-bar button[data-m]').forEach(function(b){b.classList.toggle('on',b.getAttribute('data-m')===m)})}w.querySelectorAll('.hh-pol-bar button[data-m]').forEach(function(b){b.onclick=function(){set(b.getAttribute('data-m'))}});var q=location.search.match(\/[?&]lang=(vi|en|both)\/);if(q)set(q[1]);else if(\/^\\\/en\\\/\/.test(location.pathname))set('en');})();<\/script>\n","protected":false},"excerpt":{"rendered":"<p>HERO HOSTEL CH&#205;NH S&#193;CH THANH TO&#193;N &#8211; KH&#212;NG HO&#192;N TI&#7872;NPAYMENT POLICY &#8211; NON-REFUNDABLE &#193;p d&#7909;ng cho m&#7885;i &#273;&#7863;t ph&#242;ng tr&#7921;c ti&#7871;p ho&#7863;c qua &#273;&#7889;i t&#225;c &#273;&#432;&#7907;c Hero Hostel ch&#7845;p thu&#7853;n.Applies to all bookings made directly or via partners authorized by Hero Hostel. NON-REFUNDABLE &#183; KH&#212;NG HO&#192;N TI&#7872;N Ng&#244;n ng&#7919; \/ Language:VI + ENTi&#7871;ng Vi&#7879;tEnglishIn \/ [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1228","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ch\u00ednh s\u00e1ch thanh to\u00e1n \u2013 Kh\u00f4ng ho\u00e0n ti\u1ec1n - Hero Hostel &amp; Billiards - Chau Doc An Giang<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/herohostelbilliards.com\/en\/chinh-sach-thanh-toan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch thanh to\u00e1n \u2013 Kh\u00f4ng ho\u00e0n ti\u1ec1n - Hero Hostel &amp; Billiards - Chau Doc An Giang\" \/>\n<meta property=\"og:description\" content=\"HERO HOSTEL CH&#205;NH S&#193;CH THANH TO&#193;N &#8211; KH&#212;NG HO&#192;N TI&#7872;NPAYMENT POLICY &#8211; NON-REFUNDABLE &#193;p d&#7909;ng cho m&#7885;i &#273;&#7863;t ph&#242;ng tr&#7921;c ti&#7871;p ho&#7863;c qua &#273;&#7889;i t&#225;c &#273;&#432;&#7907;c Hero Hostel ch&#7845;p thu&#7853;n.Applies to all bookings made directly or via partners authorized by Hero Hostel. 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